CONTRACT DETAILS
JAGGAER is uniquely positioned to meet the full intent and scope of PSA RFP 25-203 by delivering the
broadest selection of enterprise sourcing, eProcurement, and contract lifecycle management capabilities
available in the market. With 30 years of innovation in spend management, JAGGAER has evolved from a
pioneer to a global leader, continuously enhancing our platform through customer insight, market
intelligence, and a long-term vision of a connected, self-governing procurement community.
Our
JAGGAER One intelligent Source-to-Pay platform offers an integrated suite aligned directly with the
categories PSA seeks to provide its members: enterprise sourcing, supplier registration and management,
electronic bidding, RFP development and evaluation, reverse auction, public posting tools, contract creation
and management, amendment tracking, and automated renewal/expiration controls. These capabilities
empower organizations to digitize workflows, increase transparency, and elevate strategic procurement
outcomes across government and education environments.
Compliance
Contract 25-203-JAG is compliant to 2 CFR Part 200 and EDGAR.
Orders
Orders are placed directly through the Jaggaer contact, Michelle Wells.
mwells@jaggaer.com, or 503.729.6671
Pricing
PSA Members can access the full pricing list in the document entitled, "PSA Contract Pricing," through the link at the bottom of this page.
All prices are inclusive of PSA Member discounts, shipping, and administrative fees. The customer is not responsible for paying administrative fees with this contract.
Customer Support
JAGGAER offers a comprehensive suite of technical support and maintenance plans through its Global Customer Care (GCC) program, structured into multiple support tiers: Base, Standard, Premium, and Premium+. These tiers are designed to accommodate a range of customer requirements, from basic solutions without integrations (Base), to complex business needs requiring extensive support and engagement (Premium+).
Support Coverage and Hours:
- Global Customer Care provides 24x7 support for Severity Level 1 incidents and 24x5 support for Severity Levels 2-4 incidents.
- Standard customer support services are included in the subscription agreement.
- GCC teams are located in Austria, France, Spain, India, Italy, Serbia, the UAE, the UK, and the US. All support staff are JAGGAER employees.
- Support channels include chat (up to 140 languages), phone, customer portal, and webform, with webform and portal enabling case logging at any time, including weekends and holidays.
- For public sector and government customers, local in-country support can be arranged as needed.