CONTRACT DETAILS
Mission Critical Partners (MCP) provides 24/7/365 proactive
monitoring for NG911 networks, ensuring system reliability, security, and rapid
incident response. Our NetPulse® platform enables real-time threat detection,
fault resolution, and seamless network management to minimize downtime and
enhance public safety.
With deep expertise in NG911 solutions and top-tier
consulting, we deliver superior performance and value. Mission Critical Partners is committed to
optimizing your network’s security and efficiency—so you can provide lifesaving
services with confidence.
Compliance
Contract 24-204-MCP is compliant to 2 CFR Part 200. An Independent Cost Estimate was performed prior to
solicitation, and Cost Analyses are performed prior to every contract
amendment.
Orders
PSA member entities (End Users) may place orders directly with
Mission Critical Partners. No need to send reports or Purchase Orders to PSA –
Mission Critical Partners is taking care of that for you. Each invoice you
receive from Mission Critical Partners will reference the contract number
24-204-MCP.
Pricing
Pricing is based on hourly labor rates, monthly fees per
device, monthly service fees with incremental increases for additional switches
and servers, and one-time initiation fees. All pricing is detailed in the file Current_Pricing.pdf
below.
All prices are inclusive of PSA Member discounts, shipping,
and administrative fees. The customer is not responsible for paying cooperative
administrative fees with this contract.
Products/Services
This contract includes:
- Continuous Monitoring: Mission Critical Partners’ NetPulse® services enable proactive management of network security, including firewall monitoring, to detect and address potential threats before they impact operations.
- Real-Time Threat Detection: By leveraging advanced monitoring tools, Mission Critical Partners identifies and mitigates cybersecurity threats in real-time, ensuring the integrity of critical infrastructure.
- Active Response: Mission Critical Partners’ team of experts provides immediate responses to security incidents, minimizing potential disruptions and maintaining the reliability of public safety communications.
Value Added Services
- Bill of materials (BOM) for network equipment projects.
- Quotes for network equipment replacement projects
(engineering functions).
- Quotes for network changes.
- Network diagrams.
- Cybersecurity policy / network management documentation.
- Tabletop exercise
- Cybersecurity Framework (CSF) Assessment
About Mission Critical Partners
Mission Critical Partners brings extensive experience, an unwavering dedication to
excellence, and a profound understanding of NG911 technologies and best
practices, positioning itself as a trusted leader in proactive managed
monitoring services. We actively apply our expertise to help public safety
agencies optimize their operations, ensuring their systems function at peak
performance. We relish the opportunity to partner with the counties who have
been tasked to lead the charge in the implementation of cutting-edge solutions
that enhance network reliability, security, and responsiveness across the
entire eco-system.
Mission Critical Partners leads the industry in
providing advanced NG911 network monitoring and management services, designed
to ensure that BVCOG’s systems consistently operate at peak performance.