Friday, March 14, 2025

911 Network Monitoring - Mission Critical Partners

This contract includes network monitoring services for 911 emergency networks.

PSA Contract 24-204-MCP Network Monitoring Services for NG911

    CONTRACT DETAILS

    Mission Critical Partners (MCP) provides 24/7/365 proactive monitoring for NG911 networks, ensuring system reliability, security, and rapid incident response. Our NetPulse® platform enables real-time threat detection, fault resolution, and seamless network management to minimize downtime and enhance public safety.
    With deep expertise in NG911 solutions and top-tier consulting, we deliver superior performance and value. Mission Critical Partners is committed to optimizing your network’s security and efficiency—so you can provide lifesaving services with confidence.

    Compliance

    Contract 24-204-MCP is compliant to 2 CFR Part 200.  An Independent Cost Estimate was performed prior to solicitation, and Cost Analyses are performed prior to every contract amendment.

    Orders

    PSA member entities (End Users) may place orders directly with Mission Critical Partners. No need to send reports or Purchase Orders to PSA – Mission Critical Partners is taking care of that for you. Each invoice you receive from Mission Critical Partners will reference the contract number 24-204-MCP

    Pricing

    Pricing is based on hourly labor rates, monthly fees per device, monthly service fees with incremental increases for additional switches and servers, and one-time initiation fees. All pricing is detailed in the file Current_Pricing.pdf below.

    All prices are inclusive of PSA Member discounts, shipping, and administrative fees. The customer is not responsible for paying cooperative administrative fees with this contract.

    Products/Services

    This contract includes:

    • Continuous Monitoring: Mission Critical Partners’ NetPulse® services enable proactive management of network security, including firewall monitoring, to detect and address potential threats before they impact operations.
    • Real-Time Threat Detection: By leveraging advanced monitoring tools, Mission Critical Partners identifies and mitigates cybersecurity threats in real-time, ensuring the integrity of critical infrastructure.
    • Active Response: Mission Critical Partners’ team of experts provides immediate responses to security incidents, minimizing potential disruptions and maintaining the reliability of public safety communications.

    Value Added Services

    • Bill of materials (BOM) for network equipment projects.
    • Quotes for network equipment replacement projects (engineering functions).
    • Quotes for network changes.
    • Network diagrams.
    • Cybersecurity policy / network management documentation.
    • Tabletop exercise
    • Cybersecurity Framework (CSF) Assessment

    About Mission Critical Partners

    Mission Critical Partners brings extensive experience, an unwavering dedication to excellence, and a profound understanding of NG911 technologies and best practices, positioning itself as a trusted leader in proactive managed monitoring services. We actively apply our expertise to help public safety agencies optimize their operations, ensuring their systems function at peak performance. We relish the opportunity to partner with the counties who have been tasked to lead the charge in the implementation of cutting-edge solutions that enhance network reliability, security, and responsiveness across the entire eco-system.

    Mission Critical Partners leads the industry in providing advanced NG911 network monitoring and management services, designed to ensure that BVCOG’s systems consistently operate at peak performance.

Purchasing Solutions Alliance

The Purchasing Solutions Alliance (PSA) is a nationwide purchasing cooperative for public agencies. Cooperative Purchasing has the added benefit of saving you time and resources by relieving you of the burden of procurement documentation requirements, advertisement costs, and contract management.

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