Discounts are taken from NAPA’s Nationally Published Electronic Internet Price List. Reference PSA Contract 20-201 to the NAPA store your entity orders through; NAPA Major Account No. 342 and NAPA Pricing Profile should be set at 9075. The contract pricing discount schedule is available upon request.
All prices are inclusive of PSA Member discounts, shipping, and administrative fees. The customer is not responsible for paying administrative fees with this contract.
F.O.B. to customer’s destination, full freight allowed/prepaid for most orders, unless product is a special order item or out of stock merchandise that may have an additional freight charge if the End User decides to expedite the order.
“Just In Time” or “Hot Shot” deliveries within 5 miles of a local NAPA store are made within 1 hour of the time order is received and during normal business hours for in-stock merchandise.
For a special order item that is available at the store’s facing NAPA Distribution Center, delivery is generally available within 24 hours. If the product is not available at the local NAPA store nor the store’s facing Distribution Center, the store or Distribution Center has the ability to check other surrounding NAPA stores, all 57 NAPA Distribution Centers and/or at NAPA’s manufacturers for availability of the product. At that point, delivery time will vary depending on where the item is being sourced.
NAPA will accept back any undamaged, unused normally stocked product whose packaging is in good “sellable” condition allowing that product to be re-stocked and re-inventoried. Credits will be issued to the End User immediately upon returning the product. Some special order items could be subject to restocking fees. End Users should thoroughly review any special orders with their servicing NAPA store.
For any damaged or defective products, a new item will be supplied in its place immediately upon return of the product. The first line of service is always at the servicing store where a relationship has been established with the PSA End User. Delivery, warrant decisions, and issue resolution all start at the local level.
The first line of customer service is at the local NAPA store. Company-owned stores are generally open Monday-Friday from 7 a.m. to 7 p.m., on Saturdays from 8 a.m. to 6 p.m. and Sundays from 9 a.m. to 5 p.m. Independently owned NAPA stores determine their own hours based upon local market conditions.
In addition to support from your local NAPA store, customer service and technical support is also available online (Hours: 8 a.m. to 8 p.m. Eastern Time, Monday – Friday; 8 a.m. to 5:30 p.m., Saturday.), by phone at 1-800-538-6272 (Hours: 8 a.m. to 5 p.m. Eastern Time, Monday – Friday) and through email at firstname.lastname@example.org (24 hours a day).
NAPA distributes approximately 500,000 replacement parts for substantially all motor vehicle makes and models in service in the United States, including imported vehicles, trucks, SUVs, buses, motorcycles, recreational vehicles and farm vehicles. In addition, NAPA distributes replacement parts for small engines, farm equipment and heavy duty equipment.
NAPA’s inventories also include accessory items for such vehicles and equipment, and supply items used by a wide variety of End Users in the automotive aftermarket, such as repair shops, service stations, fleet operators, automobile and truck dealers, leasing companies, bus and truck lines, mass merchandisers, farms, industrial concerns and individuals who perform their own maintenance and parts installation. NAPA will distribute any part to a PSA End User that is a current customer in NAPA’s system, or any part that an End User requests NAPA to obtain that NAPA would source locally at a competitive price and resell to a PSA End User with applicable contract discount or cost plus %.
Value Added Services
NAPA offers multiple special programs to PSA Members:
- Vendor Managed Inventory, or Integrated Business Solutions (NAPA IBS)
- Technician and Shop Management Training, including ASE test prep
- NAPA AutoCare Program
- EDI/Central Pay allows a compiled invoice per several ordering sites.
- Product Information
- Diagnostic Repair
- Mechanical Shop and Body Shop Estimators