Automotive Replacement Parts, Accessories, Shop and Service Equipment, NAPA Training Programs (ASE Test Preparation Courses, Technician and Shop Management Training, Service Writer Training, and Parts Department Training), NAPA Integrated Business Solutions (on-site vendor managed inventory), and NAPA AutoCare Centers Program.
Contract 14-102 is fully EDGAR Compliant as of 8.11.2016.
PSA member entities (End Users) may place orders directed through their local NAPA store via walk-in visit, telephone, facsimile, e-mail, NAPA Pro-Link online ordering system (www.napaprolink.com
) or electronic procurement integration (EDI or XML). PSA member entities are granted access to Pro-Link by contacting the NAPA representative listed below or their NAPA store/location.
Discounts from NAPA’s Nationally Published Electronic Internet Price List. Reference PSA Contract 14-102 to the NAPA store your entity orders through; NAPA Major Account No. 342 and NAPA Pricing Profile should be set at 9075. The contract pricing discount schedule is available upon request.
F.O.B. to customer’s destination, full freight allowed/prepaid for most orders, unless product is a special order item or out of stock merchandise that may have an additional freight charge if the End User decides to expedite the order.
“Just In Time” or “Hot Shot” deliveries within 5 miles of a local NAPA store are made within 1 hour of the time order is received and during normal business hours for in-stock merchandise.
For a special order item that is available at the store’s facing NAPA Distribution Center, delivery is generally available within 24 hours. If the product is not available at the local NAPA store nor the store’s facing Distribution Center, the store or Distribution Center has the ability to check other surrounding NAPA stores, all 62 NAPA Distribution Centers and/or at NAPA’s manufacturers for availability of the product. At that point, delivery time will vary depending on where the item is being sourced.
NAPA will accept back any undamaged, unused normally stocked product whose packaging is in good “sellable” condition allowing that product to be re-stocked and re-inventoried. Credits will be issued to the End User immediately upon returning the product. Some special order items could be subject to restocking fees. End Users should thoroughly review any special orders with their servicing NAPA store.
For any damaged or defective products, a new item will be supplied in its place immediately upon return of the product. Should a problem arise from an incorrect product order or damaged goods, whether it be human error or a cataloging issue the problem will be identified and a solution provided to the PSA End User. Problem resolution will start at the NAPA store and include the PSA End User in that process from the beginning. All problem resolution, regardless of issue will be attempted to be resolved through the NAPA store. If however that is not possible, normal protocols have been established to escalate issues to the store’s facing NAPA Distribution Center, then to Divisional or NAPA Corporate personnel, or the NAPA Manufacturer, depending on the issue itself.
The first line of customer service is at the local NAPA store. Company-owned stores are generally open Monday-Friday from 7 a.m. to 7 p.m., on Saturdays from 8 a.m. to 6 p.m. and Sundays from 9 a.m. to 5 p.m. Independently owned NAPA stores determine their own hours based upon local market conditions.
In addition to support from your local NAPA store, customer service and technical support is also available online (Hours: 8 a.m. to 8 p.m. Eastern Time, Monday – Friday; 8 a.m. to 5:30 p.m., Saturday.), by phone at 1-800-538-6272 (Hours: 8 a.m. to 5 p.m. Eastern Time, Monday – Friday) and through email at email@example.com (24 hours a day).
NAPA distributes approximately 500,000 replacement parts for substantially all motor vehicle makes and models in service in the United States, including imported vehicles, trucks, SUVs, buses, motorcycles, recreational vehicles and farm vehicles. In addition, NAPA distributes replacement parts for small engines, farm equipment and heavy duty equipment.
NAPA’s inventories also include accessory items for such vehicles and equipment, and supply items used by a wide variety of End Users in the automotive aftermarket, such as repair shops, service stations, fleet operators, automobile and truck dealers, leasing companies, bus and truck lines, mass merchandisers, farms, industrial concerns and individuals who perform their own maintenance and parts installation. NAPA will distribute any part to a PSA End User that is a current customer in NAPA’s system, or any part that an End User requests NAPA to obtain that NAPA would source locally at a competitive price and resell to a PSA End User with applicable contract discount or cost plus %.